jaja9's Privacy Policy
Your personal information is completely safe with us. This policy explains what information is collected, how it is used, and what your rights are.
Introduction and Applicability
jaja9 places the highest importance on the privacy of its platform users. This Privacy Policy ("Policy") applies to jaja9's website, mobile application, and other related services. When you register, log in, or use any service on jaja9, you agree to the terms of this Policy.
The matters described in this Policy are consistent with our Terms and Conditions. In the event of any conflict, this Privacy Policy shall prevail. jaja9 may update this Policy from time to time, and users will be notified of significant changes.
This service is only for persons aged 21 or older. If you are below this age, do not use any of jaja9's services.
Information We Collect
jaja9 collects various types of information to operate its services smoothly. This information comes from two main sources: what you provide directly, and data collected automatically while you use the service.
A. Information You Provide
- Full name, date of birth and nationality
- Mobile number and email address
- Password and account security information
- Financial transaction details (via bKash, Nagad, Rocket, Upay and bank transfer)
- Identity verification documents (copy of national ID card or passport)
- Messages or complaints submitted to customer support
B. Automatically Collected Information
- IP address and device identity
- Browser type and operating system
- Time of site access, page visit patterns and duration
- Usage data collected through cookies and similar tracking technologies
- Gaming activity history and betting transaction records
Purpose of Using Information
jaja9 uses collected information only for legitimate and defined purposes. We never use your information for unethical or unauthorised purposes.
A. Service Operation and Improvement
- Completing account registration, login and identity verification
- Ensuring deposit and withdrawal processing
- Identifying and resolving technical issues on the platform
- Personalising the gaming experience and providing relevant promotions
B. Security and Compliance
- Preventing fraud and unauthorised access
- Managing anti-money laundering and identity verification processes
- Enforcing responsible gaming policies and identifying risky behaviour
- Meeting applicable legal obligations
C. Communication and Support
- Providing customer support via 24/7 live chat and email
- Sending transaction notifications and important updates
- Sending account security alerts
Data Retention and Security
jaja9 applies industry-standard security measures to protect your information. SSL (Secure Sockets Layer) encryption is used to keep all data exchanged between your browser and our servers secure.
Your financial information — particularly transaction details processed through bKash, Nagad, Rocket and Upay — is stored under the highest security protocols. Payment information is never sold or transferred to third parties.
How long information is retained depends on the type of data and applicable legal obligations. In general, transaction records are kept for a specified period even after an account is closed.
Sharing Information with Third Parties
jaja9 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
A. Service Provider Partners
Trusted third parties are engaged to handle payment processing, identity verification and technical infrastructure management. Only the minimum necessary information is shared with these partners under contract.
B. Gaming Software Providers
Live casino studios such as Evolution, Pragmatic Play Live and Playtech, and slot and game providers such as PG Soft, JILI and Spribe, may process limited user data to operate their own gaming environments.
C. Legal Obligations
If jaja9 is required to disclose information as part of a court order, government investigation, or applicable legal process, it will fulfil that obligation.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the jaja9 website. Cookies are small text files stored in your browser that help improve your website experience.
A. Essential Cookies
These cookies are essential for maintaining login sessions, security verification and core service functionality. They cannot be disabled.
B. Functional Cookies
These cookies are used to remember your preferred language, site layout and other personal preferences.
C. Analytical Cookies
These cookies are used to review platform usage and improve services. You can control these cookies from your browser settings.
Your Rights
Every user registered on jaja9 has certain fundamental rights over their own information. We respect these rights and are committed to responding within a reasonable time.
A. Right to Access
You may request a copy of the personal information stored in your account at any time. This request can be made by contacting the customer support team.
B. Right to Correction
If any information in your account is incorrect or outdated, you may request that it be corrected. Some corrections may require identity verification.
C. Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
D. Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Contact the customer support team to opt out.
Responsible Gaming and Data Protection
jaja9 is committed to supporting the mental and financial well-being of its users. For this purpose, we analyse gaming behaviour data and provide active assistance when needed.
Our responsible gaming guidelines explain in detail how you can set deposit limits, take a temporary break, or use the self-exclusion feature. Activating these features requires your account information, so any data processing in this context is always done for your benefit.
If our system detects unusual gaming behaviour, we may proactively reach out to offer assistance. Information collected in this context is not shared with any third party.
Policy on Minors' Information
jaja9's services are exclusively for persons aged 21 or older. We do not intentionally collect any personal information from minors.
If we become aware that a minor has registered on our platform or that their information has been collected, that account will be closed immediately and all related information will be deleted.
If a parent or guardian believes their child is using our platform, please contact the customer support team — we will act promptly.
International Data Transfers
jaja9's technology infrastructure may be operated on servers located in different countries. As a result, your information may be transferred outside Bangladesh. In such cases, we ensure that the destination country maintains adequate data protection measures.
Agreements with third-party service providers include data protection provisions. No transfer is made without ensuring the security of your information.
Policy Changes and Updates
jaja9 reserves the right to change or update this Privacy Policy as needed. Users will be notified of significant changes via email or through the platform.
Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. We therefore recommend checking this page regularly.
For common questions, visit our FAQ section, where answers to common questions about accounts, payments and privacy are provided.
Privacy Related Requests
If you have any questions about this policy or wish to make a request regarding your information, please contact our customer support team. We provide support in both Bengali and English, seven days a week, twenty-four hours a day.